We may make changes from time to time to these Conditions of Sale, hence, please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
1. Payment.
1.1 We accept the methods of payment identified as part of the order process via the Sales Channels. Depending upon the means of payment, we may require additional information, including specific forms of identification.
1.2 When ordering on the Platforms, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone.
1.3 All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.
1.4 Where we offer PayPal as a payment method, the full amount of your purchase will be debited on your payment card immediately following the placement of your order.
1.5 In the event that the amount has been deducted from your account, but the transaction failed, we will refund the amount to your account at the earliest
2. Right to cancel an order
There may be certain orders that we cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which we identify for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
3. Acknowledgement of order
Once you have made your choice and your order has been placed through the Sales Channels, you will receive a written Acknowledgement of Order (by e-mail or otherwise confirming the details of your order together with an order reference number). Please make sure that you save this order reference number for any future enquiries regarding your order. This Acknowledgement of Order is not an acceptance of your order.
4. Delivery
4.1 We will use reasonable efforts to ensure delivery by the carrier within the estimated delivery lead time from the date of our written Confirmation of Order & Shipment and in any event within thirty (30) days after that date, except if your purchase relates to a product or service that we have explained to you will take additional time to deliver, for example in the case of products or services that we personalize or produce to your specifications.
4.2 If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimize the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Relations Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received.
4.3 We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery for certain categories of products. Please call our Client Relations Center for more information.
5. Invoice
When ordering products via the Sales Channels, you will receive an invoice that will be sent to you in writing (to your e-mail address as a PDF attachment or otherwise).
6. Repair
6.1 For any repair inquiries relating to a product ordered through the Sales Channels. Please contact our Client Relations Center, who will explain to you the process and will send you a Shipping Kit with the necessary material for you to send us your product for Service.
6.2 You may send your product to the GIOVE Jewellery Service Center using our Shipping Kit with our transport partner at our cost using our pre-paid label.
6.3 Seal the outer box/envelope and affix the pre-printed return label or the pre-paid label, as applicable.
6.4 Send back the outer box/envelope to the address of the GIOVE Jewellery Service Center indicated on either label.
6.5 For security reasons, the Shipping Kit boxes will be unbranded.
6.6 You must keep a proof of shipment. Only products received by the GIOVE Jewellery Service center will be eligible for the Service, in accordance with these Conditions of Service.
7. Return and Exchange
7.1 The products sold shall not be returned for refund. Any request for rectification of damages or replacement shall be communicated to contactus@giove.ae, within 7 (Seven) days from the date of delivery of the Jewellery product. Upon the receipt of such request , we will provide you with the instructions on how to return the product to us. The rectification of damage or replacement of the product is subject to the inspection and approval of the request and the product. Giove cannot, process the request for the replacement or rectification of damage on products that have been altered, worn, damaged engraved or customized by the customer.
7.2 In the event of return, the jewelry product for the rectification of damages or exchanges must be received in below address within 30 (Thirty) days from the day on which the customer acquired or someone the customer nominated person (other than the carrier) acquired, physical possession of the products in the purchase order:
ROOSA JEWELLERY TRADING L.L.C, Office No :13, Unit 2202, 22nd Floor , Metropolis Tower, Business Bay, PO BOX No: 215285, Dubai, United Arab Emirates.
8. Changes to the Terms
We may make changes from time to time to these Conditions of Sale, hence, please check back regularly to keep informed of updates. The latest version of these Conditions of Sale will always be available on the Platforms. Any new version of these Conditions of Sale shall take effect immediately upon the date of posting and will govern any orders of products or services made as from that date. Any changes to the Conditions of Sale made after you have placed an order will not affect that order and your relationship with us, except as may be required by applicable law.
9. Dispute resolution and Governing Law
The conclusion, validity, interpretation, as well as the dispute resolution in relation to the terms and conditions herein shall be governed by the laws of UAE which are officially promulgated and in effect. As to the matters not specified in the laws of UAE officially promulgated and available to the public, the principles and practices of international laws shall be applied.